ukgolfmall 2011-04-11
Q: Do you ship worldwide?
A: Yes, we do. And shipping is free worldwide.
Q: Is there any Customs Duty I need to pay?
A: No, there is no import customs duty on all of our products. We will declare this as a "GIFT" to you, Which can help you avoid the Tax.
Q: What will cause the delay shipping of my item?
A: Maybe it's because of the remote location of your address. So be sure that the address you provide us when placing the order is correct. And reachable contact number makes prompt delivery easier.
Q: Do you accept other methods of payment?
A: We accept VISA and Master Card. Western Union is also acceptable.
Q: Do you provide other shipping methods?
A: We provide EMS, DHL, USPS and Parcelforce shipping service.
Q. How long does the delivery take normally?
A. It usually takes 4-5 days to US and 5-7 days to UK. We try to make every delivery within 8 days.
Q. Why isn't my item received at the estimated delivery date?
A. If your order does not arrive by the estimated delivery date, it may be lost. Items shipped via a traceable method (such as USPS, Parcel force and Chronpost.) have tracking information available. Please check the information and read through the following options.
Tracking information indicates that the package has been delivered: Please check with your neighbors or family members, because packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes.
Tracking information indicates that the package is undeliverable: If the package is being returned to us, or if the address is incorrect, please contact us for more information on undeliverable packages.
No tracking information available: If you can't locate any tracking or delivery information about your package, please contact us immediately. Please confirm the correct shipping address when e-mailing us about lost the packages.
Q. Package broken when received?
A. In case that the package was damaged obviously when arrived. Please deny the parcel and contact us in a hurry.
Q: How can I do payment by Western Union?
A. Bring your cash to any Western Union agency nearby you, and your money will arrive to us in 1-2 days. This payment method is more suitable for large order payment. Western Union is recognized for sending money quickly, reliably, and conveniently. You do not need to have bank account or credit card, just bring your cash go to one of 245,000 Agent nearest to you, pay some fees, and we will receive your payment within 1-2day mostly. More information about Western Union, please visit http://www.westernunion.com
Q: Is there any guidelines for Credit Card payment?
A. Yes, we have. For proper credit card verification, the billing address on your order must match the billing address on your credit card. Please make sure that your name and address appears exactly the same as the name on your credit card billing statement. If your card has a security code it must be entered correctly on the payment screen. If you are using a corporate card, check with the card holder or your Accounting department to verify the name and billing address of the card holder. Corporate card orders must also use the name of the card holder in the billing address, and not the purchaser, in order to process the order successfully. If you continue to have problems, please contact Customer Service. Remember that your credit card will not be charged until the product is actually shipped.
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